Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at cherrysconcepts1@gmail.com. Please note that returns will need to be sent to the following address: [1Shearwood Place, Apt. 1215, New Rochelle, New York, 10801.]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at cherrysconcepts1@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cherrysconcepts1@gmail.com.
Return & Refund Policy
Last updated: July 24, 2026
Our Commitment At Cherry's Concepts, your satisfaction is our priority. We stand behind the quality of every product we offer and want you to shop with confidence.
Return Window We accept returns within 30 days of the delivery date. Items must be unused, unwashed, and in their original packaging with all tags attached.
Non-Returnable Items The following items are final sale and cannot be returned or exchanged:
- Skincare, beauty, and personal care products (once opened or used).
- Intimate apparel and swimwear.
- Digital products.
- Items marked "Final Sale" at the time of purchase.
How to Initiate a Return
- Email us at [cherrysconcepts1@gmail.com] with your order number and reason for return.
- We'll respond within 3 business days with return instructions and a return authorization.
- Ship the item back using a trackable shipping method. Return shipping costs are the customer's responsibility unless the item arrived damaged or incorrect.
Refunds Once your return is received and inspected, we'll notify you of approval or rejection. Approved refunds are processed to your original payment method within 5–10 business days. Please note your bank or card issuer may take additional time to post the credit.
Exchanges We offer exchanges for the same item in a different size or color, subject to availability. To request an exchange, follow the return initiation steps above and note your preferred replacement.
Damaged or Incorrect Items If you received a damaged, defective, or incorrect item, please contact us within 3 days of delivery with photos and your order number. We'll make it right at no cost to you.
Contact Us 📧 cherrysconcepts1@gmail.com 🌐 cherrysconcepts.com